Artists FAQs2020-09-09T14:48:45+00:00

Frequently Asked Questions

I am not a UK-based business, can I still apply?2020-08-19T14:27:51+00:00

No sorry, our philosophy is to support British based independent businesses.

How do I apply?2020-08-19T14:27:40+00:00

In the first instance complete the simple enquiry form and send it back to us via email.

How long will I have to wait to hear from you following my application?2020-08-19T14:28:47+00:00

We aim to respond in 2-3 working days by email. Following that we like to talk to all our artists on the phone to get to know you a little, and see if the platform is right for you and our customer base, and answer any of your questions.

What happens next?2020-08-19T14:29:35+00:00

If you are successful we then ask you to JOIN the online site. This is FREE. You can then start to set up your online shop. We will send you a more comprehensive application form to complete and return, so that we can add you to our Artists’ page with your biography, story and a photograph.

Do I have to pay an annual membership renewal fee or listing fees?2020-08-19T14:37:00+00:00

No, we do not charge any FEES to join or to list your pieces.

Our model is SIMPLE we take between 10% & 15% commission an anything you sell. The commission rate is agreed with each individual artist in advance and is pre-set dependent on the types of pieces being sold and the nature of the costs incurred by each artist in making them (eg fabrication or foundry costs.)

How do buyers purchase from me?2020-08-19T14:31:32+00:00

Orders you receive on the website must only be paid by the buyer through the website’s payment facility operated by Stripe Payments Europe Ltd. This is for your security. We do not hold any customer payment details. We accept payments using Visa, Mastercard and all debit cards.

When do I get paid?2020-08-19T14:32:00+00:00

When a sale is made from one of your collections the sales proceeds LESS the (agreed) commission and bank charges go STRAIGHT to your STRIPE bank account – it then usually takes up to 5 working days for Stripe to transfer to your own bank account.

Who is responsible for delivering pieces to customers?2020-08-19T14:32:37+00:00

You are responsible for all risk and liability related to supplying the order to the customer and must endeavour to dispatch the item in a timely manner. You should state clearly in your online shop your method of delivery/ carrier (ie DHL, FEDEX, PARCELFORCE). The artist is responsible for all delivery to their customers

Is the delivery cost included on the web site?2020-08-19T14:34:00+00:00

No. All items sold on – must INCLUDE delivery charges and VAT (if you are VAT registered.)

Do I need professional images of my pieces?2020-08-19T14:35:05+00:00

No. However, we find clear, well-lit, simple, colour photography maximises sales – please see the link to our PHOTOGRAPHY TIPS to help you improve your images.

What ongoing support is available?2020-08-19T14:35:39+00:00

We have a dedicated team at the end of the phone to help you if you need us. The contact details are in the pack you receive when you JOIN. You can also email us anytime.

How do you prevent my images being downloaded and used spuriously?2020-09-02T10:22:25+00:00

All keyboard activities, including “right mouse click” have been disabled across all images on the web site, so they can’t be downloaded.

If you want to add a watermark to your pictures that’s fine for added protection.

What size of images do I need to use on my shop?2020-09-02T10:26:19+00:00

We can resize the images so please send them as Jpeg files at the best resolution you can so we can reduce accordingly.

We are used to doing this – I am a photographer so always looking to protect my pix!

I am already exhibiting in a gallery – can I still open an online shop on Creative Locale?2020-08-20T10:03:44+00:00

Yes, absolutely. We do not ask for exclusivity in fact we welcome artsists who hold exhibitions and have work in galleries. However we do ask that your pieces and collections are unique.


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