All returns and refunds are handled direct with your artist. Your contract is direct with them.
You have 14 days in which to notify the artist of your request to cancel the order, starting the day after the goods have been received. Please check the artist’s terms and conditions before making a purchase to avoid disappointment on their shop page.
If the goods are eligible for a return and refund, they must be returned to the artist within 14 days of your notification of cancellation. We recommend that proof of postage be obtained. The items must be returned in their original undamaged packaging and labels, together with any accessories, booklets or marketing materials.
If the goods have been handled unnecessarily, other than to establish their nature, character and function, you will be liable for any diminished value, which will be deducted by the merchant from the reimbursement.
We have the right to decline or cancel any orders placed where prices or information appear to be incorrect, due to typographical error or otherwise, whether or not the order has been confirmed. In case such cancellation occurs after your credit card was charged, we will issue an immediate and full refund for the transaction amount to the payment method used.