Terms of Sale

1.1 Purchase

You can place your order as a guest. While placing an order, you will have an opportunity to log in if you already have a customer account with us. If not, you can proceed as a guest by filling out your address. Your use of the website implies your acceptance of our terms and conditions and Privacy Policy..

We accept payments using Visa, Mastercard or Major Debit Cards. We will process the payment for your purchase from the artist and pass the proceeds on to the artist. We reserve the right to refuse to process any transaction for any reason at our sole discretion.

When you place an order, you authorise our technical partner Stripe Payments Europe, Ltd. to take payment for the purchase price and are deemed to transact subject to the merchant’s terms and conditions. An order is deemed to be accepted by the artist when you receive an email confirmation that order has been dispatched.

1.2 Limitation of liability

Creative Locale.co.uk DOES NOT REPRESENT OR WARRANT THAT INFORMATION PROVIDED BY SELLERS, IS ACCURATE OR COMPLETE.

Creative Locale.co.uk SHALL NOT BEAR ANY DIRECT OR INDIRECT LIABILITY FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OF ANY PRODUCTS OFFERED FOR SALE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE WEBSITE.

In no event shall Creative Locale.co.uk be held liable for online advertisements, editorial features or recommendations about particular pieces that may be suggested for particular purposes or expectations..

You should not rely solely on the information presented on the website. We recommend that you contact the artist directly in case you have a specific question regarding an item.

1.3 Refunds

All returns and refunds are handled direct with the artist. All contracts are between the buyer and the individual artist.

You have 14 days in which to notify the artist of your request to cancel the order, starting the day after the goods have been received. Please check the artist’s terms and conditions before making a purchase to avoid disappointment on their shop page.

If the goods are eligible for a return and refund, they must be returned to the artist within 14 days of your notification of cancellation. We recommend that proof of postage be obtained. The items must be returned in their original undamaged packaging and labels, together with any accessories, booklets or marketing materials.

If the goods have been handled unnecessarily, other than to establish their nature, character and function, you will be liable for any diminished value, which will be deducted by the merchant from the reimbursement.

We have the right to decline or cancel any orders placed where prices or information appear to be incorrect, due to typographical error or otherwise, whether or not the order has been confirmed. In case such cancellation occurs after your credit card was charged, we will issue an immediate and full refund for the transaction amount to the payment method used.

1.4 Termination

We reserve the right to suspend or terminate your account if you are in breach of the terms and conditions without notice.

2 No partnership or agency

Nothing in this Agreement shall be construed to create a partnership, joint venture or agency relationship between the parties.

3 Disputes

Whilst we are not party to the transaction, we may try to help users resolve disputes.

Where a buyer and merchant are unable to resolve a dispute resulting from a transaction that occurred on the platform, they may resort to us by contacting us at hello@creativelocale.co.uk.

For the avoidance of doubt, we have no obligation to resolve disputes and will consider to do so in our sole discretion and based solely on our policies.

You release Creative Locale.co.uk (and Creative Locale.co.uk’s directors, officers, employees and representatives) from any and all claims, demands, damages, including consequential loss of every kind and nature arising out of or in any way connected with disputes between buyers and merchants or external parties.

4 Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of England and Wales. Any matters arising in connection to this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.